The other day I had this guy come into my work and basically, I couldn't give him what he wanted. So he started calling me all sorts of hom0phobic names (I guess that's what his vocabulary is limited to, because last I checked, I didn't strike anyone as being gay), and some other wonderful things too. I was getting really, really pi$$ed at this guy. He's bothered me before in an ignorant way, but last time he just went away, there was none of this. So needless to say, I would of loved nothing more than to do him a favor and give him a fat lip, but then of course, I'd be jobless and probably have assault charges filed. During this time I was shaking. I could feel it real bad in my right leg, I remember. I tried calling for someone from security to throw him out, and by the end of the sentence, I was studdering bad. I don't studder.. I wasn't scared of the dude at all. I knew he was some dumb hic-american that I could down easily. It just seems that when I get close to engagements like this, my nerves just say "FU" to me and start shaking. Usually it's light, but this time it was really bad. Does anyone else get like this when they get in an argument with someone or when they may have come close to a fight? I'm generally a very relaxed and calm person, but when this happens, I can't help but shake some. Could it be because of the emmotion that I am putting into things? I'm real currious as to everyones thoughts on this..
just to share, here's the letter I wrote to my manager about this ordeal (the dude wanted my managers name and number)
“Jen,
Around 12-ish today a customer came in. He wanted our digital sale. So I plugged his 1st memory card into the computer and looked for some paper, but I couldn’t find any. So I informed him of this and he found it to be unacceptable. I told him that he can still get this special, but I am unable to give him an index sheet. At this point he “wanted a manager”. I explained that we are a separate company and he was even more dissatisfied. He wanted to then be able to look at our monitor and choose his pictures from there. At this point I lied and told him that our software was faulty and this was not possible. I did this because it is unlawful to have anyone back here but lab employees (of course). SO at this point he was very angry and felt I was refusing, or unable to give him this sale. I explained the sale to him and that regardless of any sale; we are limited to our inventory. At this point he felt it necessary to verbally attack me, calling me things like “satan worshiper, gay, hom0, f@g, queer” and also made reference to my long hair as “trying to look like a girl”. He mentioned that he has had “problems with me before”… Let me tell you about this “problem”. I had a magnet on our computer. He liked it and wanted it. I refused to give it to him. He kept insisting and I kept refusing. This lasted until he gave up. So, after he started these personal attacks at me, I tried calling for security, but they didn’t show up. He demanded your name and number, which I did provide. At this point, if I ever see this man again, I will refuse to service him. Attitude I can deal with, but I feel I should not have to deal with verbal abuse by a customer who feels the need to bully others.”
I just love customers!